How automating process in your business requires a new focus on team structure

Managing a team is both rewarding and challenging. Your team makes up one of the most

important parts of your business . Choosing the best people with the correct skill set is vital to the

success of your business and your ability to grow.

As your business automates and you change the way you operate both internally and externally

you need to ensure your team consists of the people with the right skill set. Changes in technology,

automation of processes and the addition of new software and apps means it's time to review your team.

As a business owner you should continually review the skill set of your team. Automating provides

you with a great opportunity to bring on people with new skills to drive change. This is exciting as

you move away from the traditional team structure and skill set. It allows for new team members

who bring a vibrant new approach to your business and servicing of your customers.

It’s a very different world now you have automated and moved online. Technology plays a much

bigger part. A lot of process is now automated and online. The structure of you team should now

change to accommodate this new way of operating. Reviewing your structure, changing the mix of

team members skills are key to the future success of your business.

It’s a new focus on changing the mix of skills rather than replacing the entire team.

Been thinking about making some team changes but not sure where to begin?

Want to shake things up however concentred it may backfire?

Keen to get a new structure in place?

Want to employe new skills for your business ?

Here are some tips to shaking things up and changing the structure and skill set of your team

Getting the mix right by looking strategically at your key customer touch points within your business

is a good place to begin. When I took a leap of faith and changed the structure of my team it made

a tremendous impact. It allowed for easier, efficient and more responsive times to customer needs

making them and the team smile!

Here are some tips to how you can change up your team:

Customer Service

Let's look at high performing businesses and how they interact with their clients.

• Customer Service is the first point of contact with customer

• They provide support for the customer and all their needs.

• They ensure requests are sent to the correct team members to answer queries in line with agreed

• customers service standards

• They keep the customers happy as they trouble shoot small requests

• They sit at the front of your business and manage all incoming queries and requests.

• Their roles as first point of contact for your customers means managing expectations and taking

• time to put the customer first.

Operational

This is a backbone of your business.

Key technical skills in any business is vital to delivering accurate outcomes for your clients.

Allowing the team to get on with tasks and deliverables with minimal interruptions is key

Reviewing work and overseeing important jobs allows for greater productivity

Getting the best from their technical skills means jobs and customer requests are completed within

the agreed timeframe.

They are not caught up answering adhoc requests that are now directed to customer service.

Offshore teams

It is worth considering using offshore teams to manage certain tasks within your business. They

may be financial, marketing, operational or administration. Each business will need to asses the

situation relevant for their needs

• Offshore teams are excellent for regular structured daily processing.

• They allow key operational team members onshore to get on with revenue driving tasks.

• Managing roles and responsibilities is vital to ensure all team members are clear on their

• deliverable and time lines. Accountability is key

Maybe it is time to relook at your team structure and skill set and take a new and exciting approach

for your business.

Need further assistance or explanation? Use my contact page to connect, tell me about your

challenges and set up a time to chat.